Heat Pump Repair in Rochester NY You Can Count On

Same-day heat pump diagnostics when available. All brands serviced.
AmeriHeat repairs heat pump systems across Rochester NY and the surrounding Monroe, Wayne, and Ontario County area. Reversing valve, refrigerant, defrost board, capacitor, fan motor, inverter board. Ducted and ductless heat pumps. All brands. Justin or Colby answers the phone.
★ 5.0 on Google · 76 Reviews · BBB Accredited · Veteran Owned · Licensed and Insured · Authorized Heil Dealer
Heat Out? AC Down? Call Now.

24/7 Emergency Service Available

No heat in winter, no cool in a heat wave, busted lines. We answer the phone day or night, weekends included.

585 454 8422
5.0 ★
Google · 76 Reviews
Wayne
County, NY
Same Day
Typical Response
All
HP Types Installed

Rochester homeowners call us when their heat pump stops heating or cooling and they want a straight diagnosis.

AmeriHeat is not a franchise. We are a Rochester NY based, truck-based, owner operated HVAC company. Justin or Colby answers the phone. No call centers, no rotating techs, no salesmen booking your service call.

Most heat pump repair calls in Rochester are diagnosis calls: no heat below a certain outdoor temperature, outdoor unit icing up without clearing, system not switching between modes, or the outdoor unit not running. We carry common heat pump parts on the truck. Same day service when available, next day at the latest.

We service every system type. Gas furnaces, oil furnaces, boilers, heat pumps, central AC, and ductless mini splits. You get the price before any work begins. No surprises. No upsells in the driveway.

"You talk to the owners. You get a straight price. You get it done right."

The AmeriHeat Promise

The Owners

Justin & Colby

Justin VanCassele and Colby Baker run AmeriHeat together. Colby is a veteran. Both owners are on jobs every week across Rochester and Monroe, Wayne and Ontario Counties.

Give them a call. They actually pick up.

5.0 Google Rating
76 Reviews
Typical Response Same-day when available
24/7 Emergency Service

What is wrong with your heat pump?

AmeriHeat handles heat pump repair across Rochester NY and the surrounding area. Same-day diagnostics when available. Ducted and ductless systems. All brands.

 
Mode Failure
Not Heating or Not Cooling

Reversing valve stuck in one mode, refrigerant leak reducing capacity, or defrost board preventing normal operation in Rochester winters. We diagnose first and give you the cost before any repair starts.

Outdoor Unit
Not Running or Iced Over

Failed capacitor or contactor, fan motor failure, compressor fault, or defrost board not initiating defrost cycles. The outdoor unit is where most heat pump repair work happens.

Efficiency Drop
Higher Bills, Reduced Output

Refrigerant leak causing slow decline, dirty coils, clogged filter, TXV failure, or auxiliary heat running continuously instead of the heat pump. We verify the root cause before recommending any repair.

Heat pump repair in Rochester NY: what breaks, what to check, and what makes heat pump repair different here.

AmeriHeat repairs heat pump systems across Rochester NY and the surrounding Monroe, Wayne, and Ontario County area. Ducted heat pumps and ductless mini-splits. All major brands. Rochester puts unusual stress on heat pump systems: the winters are cold enough to push systems hard, the summers are humid enough to stress outdoor coils, and the 12-month operation cycle means more wear than a system running only for cooling. Justin or Colby answers the phone at 585 454 8422.

What to check before calling for heat pump repair

A few things worth verifying before you schedule a service call. Some heat pump problems are not actually failures:

Common heat pump repair calls in Rochester NY

The actual failures we find on heat pump repair calls across Monroe, Wayne, and Ontario Counties:

Heat pump not heating or cooling in Rochester NY? Call 585 454 8422. AmeriHeat handles heat pump repair across Rochester, Pittsford, Fairport, Webster, Penfield, Brighton, Victor, Farmington, Canandaigua, Macedon, Palmyra, and the wider Monroe, Wayne, and Ontario County area. Justin or Colby answers the phone.

Heat pump not working?

Same-day repair when available. We carry common heat pump parts on the truck. Note any error codes before calling.

Heat pump brands we repair in Rochester NY

We repair all major heat pump brands: Carrier, Trane, Goodman, Rheem, Bryant, American Standard, York, and others. We are an authorized Heil dealer. For ductless heat pumps we service Gree, Mitsubishi, Daikin, LG, Samsung, and all major brands. For heat pump installation see our installation page. For annual service see our maintenance page. Call 585 454 8422 or fill out the contact form and Justin or Colby will get back to you directly.

Heat pump repair and all HVAC services across Rochester NY.

Repair is one part of what AmeriHeat does for heat pump owners. We also handle installation and annual maintenance.

 

Heating

Furnace, boiler, heat pump, and fuel oil service for Rochester homes. Same-day no-heat repair.

Cooling

AC repair, installation, and tune-ups for Rochester homes. Central air and ductless systems.

Fuel Oil Service

Older Rochester area homes still on fuel oil. We service when most companies will not.

Maintenance Plans

Seasonal tune-ups and service plans for Rochester homeowners. Catch small problems early.

How AmeriHeat works.

Five steps. No pressure. No surprises.

01

Call or book online

Call 585 454 8422 or fill out the form. Justin or Colby answers the phone.

02

We respond within same-day when available, next day at the latest

Same day service when available. Next day at the latest. 24/7 for true emergencies.

03

You get the price before we start

No surprises. You approve the cost in writing before any work begins.

04

We complete the work

Done right the first time with quality parts and clean workmanship.

05

We follow up

If something does not feel right after, call us. We stand behind every job.

Customer Reviews

5.0 on Google across 76 reviews.

Honest feedback from real Rochester area customers. Read every review on our Google profile.

5.0
Google Rating
38
Reviews
100%
5-Star Rate
Read Reviews on Google
Heat pump not working?

Call the owners. Get a straight answer.

Justin or Colby answers the phone. Same-day heat pump diagnosis when available. Call 585 454 8422.

Call Now
585 454 8422

Heat pump repair FAQ for Rochester NY homeowners.

Direct answers to what Rochester homeowners ask when their heat pump stops working.

Does AmeriHeat repair heat pumps in Rochester NY?+
Yes. AmeriHeat repairs ducted and ductless heat pump systems across Rochester NY and Monroe, Wayne, and Ontario Counties. All major brands: Carrier, Trane, Goodman, Rheem, Heil, Gree, Mitsubishi, Daikin, and others. Same-day diagnostics when available. Call 585 454 8422. Justin or Colby answers the phone.
My heat pump is not heating. Is it broken?+
Not necessarily. First check: is the outdoor unit running a defrost cycle (steaming, blowing cool air temporarily)? That is normal and clears in 5 to 15 minutes. Second check: is it below 35 to 40 degrees outside? Your auxiliary heat may be running instead of the heat pump, which is normal. If the outdoor unit is heavily iced and not clearing, or the system is not producing heat at all, call 585 454 8422 and describe what the thermostat and outdoor unit are doing.
What is a reversing valve and why do heat pumps need it repaired?+
The reversing valve switches refrigerant flow direction between heating and cooling modes. It is the component that makes a heat pump different from a standard air conditioner. When it fails, the system gets stuck in one mode or loses capacity in one mode. Rochester heat pumps cycle between heating and cooling more than systems in mild climates, which puts more wear on the reversing valve over time. Reversing valve replacement is one of the most common heat-pump-specific repairs we do.
My heat pump outdoor unit is iced over. What should I do?+
A thin coating of frost during cold weather is normal. A heavily iced outdoor unit that is not clearing is a defrost board problem or a refrigerant issue. Do not try to chip ice off the outdoor unit. Switch the system to emergency heat mode if you have it and call 585 454 8422. The outdoor unit will defrost on its own once off, and we can diagnose the defrost board when we arrive.
Do you offer same-day heat pump repair?+
Yes, in most cases. Call 585 454 8422 early in the day. We carry common heat pump parts on the truck including capacitors, contactors, defrost boards, and reversing valves for common brands. Some compressor and refrigerant work may require a follow-up visit after parts sourcing.
Is AmeriHeat owner operated?+
Yes. Justin VanCassele and Colby Baker own and run AmeriHeat. When you call 585 454 8422, Justin or Colby answers directly. Both personally handle heat pump repair calls across Rochester and the surrounding area.

Get a free heat pump repair estimate in Rochester NY.

Tell us what is going on with your ductless mini-split. Note any error code if you have one. Justin or Colby will get back to you with a straight diagnosis approach. No sales pressure. No call center. Justin or Colby answers the phone.

Call
585 454 8422 7am to 7pm, 7 days · 24/7 emergency · Justin or Colby answers
Email Colby
General Inquiries
Mailing Address
60 Hartsdale Rd, Rochester NY 14622

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